InboundEmailAction({ $id:Now.ID['ie0'], name:'Inbound Email', description:'Creates a new incident when an email is received', table:'incident', type:'new', action:'record_action', active:true, order:100, eventName:'email.read', stopProcessing:false, })
Configure an Inbound Email Action record. Inbound email actions define how ServiceNow processes incoming emails — creating records, updating existing records, or running custom logic when emails are received.