@servicenow/sdk - v4.7.0
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    Type Alias SLABase

    type SLABase = {
        active?: boolean;
        domainPath?: string;
        flow?: string | Record<"sys_hub_flow">;
        name?: string;
        overrides?: string | Record<"contract_sla">;
        table?: TableName;
        target?: Target;
        timezone?: TimeZone;
        type?: SLAType;
        vendor?: string | Record<"core_company">;
        workflow?: string | Record<"wf_workflow">;
    }
    Index

    Properties

    active? domainPath? flow? name? overrides? table? target? timezone? type? vendor? workflow?

    Properties

    active?: boolean

    Whether the SLA is active

    true
    domainPath?: string

    Domain path for the SLA record

    '/'
    flow?: string | Record<"sys_hub_flow">

    Reference to a flow to trigger

    name?: string

    The name of the SLA

    overrides?: string | Record<"contract_sla">

    Reference to an SLA that this SLA overrides

    table?: TableName

    The table this SLA applies to

    'incident'
    target?: Target

    Target field (response time vs resolution time)

    timezone?: TimeZone

    Timezone for SLA calculations Only applicable when timezoneSource is 'sla.timezone'

    type?: SLAType

    The type of agreement (SLA, OLA, or UC)

    'SLA'
    vendor?: string | Record<"core_company">

    Reference to a vendor/company

    workflow?: string | Record<"wf_workflow">

    Reference to a workflow to trigger

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