@servicenow/sdk - v4.4.1
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    contract_sla: {
        extends: "sys_metadata";
        label: "SLA Definition";
        name: "contract_sla";
        schema: {
            active: Typed;
            adv_condition_type: Typed;
            cancel_condition: Typed;
            collection: Typed;
            condition_class: Typed;
            duration: Typed;
            duration_type: Typed;
            enable_logging: Typed;
            flow: Typed;
            name: Typed;
            pause_condition: Typed;
            relative_duration_works_on: Typed;
            reset_action: Typed;
            reset_condition: Typed;
            resume_condition: Typed;
            retroactive: Typed;
            retroactive_pause: Typed;
            schedule: Typed;
            schedule_source: Typed;
            schedule_source_field: Typed;
            set_start_to: Typed;
            start_condition: Typed;
            stop_condition: Typed;
            sys_domain: Typed;
            sys_domain_path: Typed;
            sys_id: Typed;
            sys_overrides: Typed;
            target: Typed;
            timezone: Typed;
            timezone_source: Typed;
            type: Typed;
            vendor: Typed;
            when_to_cancel: Typed;
            when_to_resume: Typed;
            workflow: Typed;
        };
    }

    SLA Definition table - defines Service Level Agreements for task records. Used to track response and resolution times against defined schedules.

    Type Declaration

    • Readonlyextends: "sys_metadata"
    • Readonlylabel: "SLA Definition"
    • Readonlyname: "contract_sla"
    • Readonlyschema: {
          active: Typed;
          adv_condition_type: Typed;
          cancel_condition: Typed;
          collection: Typed;
          condition_class: Typed;
          duration: Typed;
          duration_type: Typed;
          enable_logging: Typed;
          flow: Typed;
          name: Typed;
          pause_condition: Typed;
          relative_duration_works_on: Typed;
          reset_action: Typed;
          reset_condition: Typed;
          resume_condition: Typed;
          retroactive: Typed;
          retroactive_pause: Typed;
          schedule: Typed;
          schedule_source: Typed;
          schedule_source_field: Typed;
          set_start_to: Typed;
          start_condition: Typed;
          stop_condition: Typed;
          sys_domain: Typed;
          sys_domain_path: Typed;
          sys_id: Typed;
          sys_overrides: Typed;
          target: Typed;
          timezone: Typed;
          timezone_source: Typed;
          type: Typed;
          vendor: Typed;
          when_to_cancel: Typed;
          when_to_resume: Typed;
          workflow: Typed;
      }