Variable incidentConst

Type Declaration

• Readonlyactions: ["read", "update", "create"]

• ReadonlyallowClientScripts: true

• ReadonlyallowNewFields: true

• ReadonlyallowUiActions: true

• ReadonlyallowWebServiceAccess: true

• Readonlyattributes: {
      "all_tables.query_hints": true;
      email_client: true;
      hasWorkflow: true;
      live_feed: true;
  }

• Readonlyaudit: true

• ReadonlyautoNumber: { number: 10000; prefix: "INC" }

• Readonlyextends: "task"

• Readonlylabel: "Incident"

• ReadonlylicensingConfig: {
      licenseModel: "fulfiller";
      ownerCondition: "caller_id=javascript:gs.getUserID()^NQcaller_idISEMPTY^opened_by=javascript:gs.getUserID()^EQ";
  }

• ReadonlyliveFeed: true

• Readonlyname: "incident"

• Readonlyschema: {
      business_impact: Typed<
          string,
          { label: "Business impact"; maxLength: 4000 },
      >;
      business_stc: Typed<
          number,
          {
              attributes: { ignore_filter_on_new: true };
              label: [
                  {
                      hint: "Business time elapsed (stored in seconds) before Incident was resolved";
                      label: "Business resolve time";
                      language: "en";
                      plural: "Business resolve times";
                  },
              ];
              readOnly: true;
              readOnlyOption: "instance_configured";
          },
      >;
      calendar_stc: Typed<
          number,
          {
              attributes: { ignore_filter_on_new: true };
              label: [
                  {
                      hint: "Time elapsed (stored in seconds) before Incident was Resolved";
                      label: "Resolve time";
                      language: "en";
                      plural: "Resolve times";
                  },
              ];
              readOnly: true;
              readOnlyOption: "instance_configured";
          },
      >;
      caller_id: Typed<
          | string
          | Record<"sys_user">
          | ExplicitKey<"sys_user">
          | TableBrand<"sys_user">,
          {
              attributes: {
                  encode_utf8: false;
                  ref_contributions: "user_show_incidents";
              };
              default: "javascript:incidentGetCaller();";
              dependent: "company";
              label: [
                  {
                      hint: "Person who reported or is affected by this incident";
                      label: "Caller";
                      language: "en";
                      plural: "Callers";
                  },
              ];
              referenceTable: "sys_user";
          },
      >;
      category: Typed<
          string,
          { default: "inquiry"; dropdown: "dropdown_with_none"; label: "Category" },
      >;
      cause: Typed<string, { label: "Probable cause"; maxLength: 4000 }>;
      caused_by: Typed<
          | string
          | Record<"change_request">
          | ExplicitKey<"change_request">
          | TableBrand<"change_request">,
          {
              attributes: { encode_utf8: false };
              label: [
                  {
                      hint: "Change request that caused the incident";
                      label: "Caused by Change";
                      language: "en";
                      plural: "Caused by Changes";
                  },
              ];
              referenceTable: "change_request";
          },
      >;
      child_incidents: Typed<
          number,
          {
              default: "0";
              label: [
                  {
                      hint: "Number of child Incidents related to this Problem";
                      label: "Child Incidents";
                      language: "en";
                      plural: "Child Incidents";
                  },
              ];
          },
      >;
      close_code: Typed<
          string,
          {
              dropdown: "dropdown_with_none";
              label: [
                  {
                      hint: "For use in reporting";
                      label: "Resolution code";
                      language: "en";
                      plural: "Resolution codes";
                  },
              ];
          },
      >;
      hold_reason: Typed<
          number,
          { dropdown: "dropdown_with_none"; label: "On hold reason" },
      >;
      incident_state: Typed<
          number,
          {
              default: "1";
              dropdown: "dropdown_without_none";
              dynamicValueDefinitions: {
                  field: "state";
                  table: "incident";
                  type: "choices_from_other_table";
              };
              label: [
                  {
                      hint: "Workflow state of the incident";
                      label: "Incident state";
                      language: "en";
                      plural: "Incident states";
                  },
              ];
          },
      >;
      notify: Typed<
          number,
          { default: "1"; dropdown: "dropdown_without_none"; label: "Notify" },
      >;
      origin_id: Typed<
          string
          | Record,
          { dependent: "origin_table"; label: "Origin" },
      >;
      origin_table: Typed<
          keyof Tables,
          {
              attributes: { base_start: true };
              label: [
                  {
                      hint: "Table of the Origin record";
                      label: "Origin table";
                      language: "en";
                      plural: "Origin tables";
                  },
              ];
          },
      >;
      parent_incident: Typed<
          | string
          | Record<"incident">
          | ExplicitKey<"incident">
          | TableBrand<"incident">,
          {
              attributes: { encode_utf8: false };
              label: [
                  {
                      hint: "Can be used to collect Incidents for the same root issue";
                      label: "Parent Incident";
                      language: "en";
                      plural: "Parent Incidents";
                  },
              ];
              referenceFloats: true;
              referenceQual: "javascript:'sys_id!='+current.sys_id";
              referenceTable: "incident";
          },
      >;
      problem_id: Typed<
          | string
          | Record<"problem">
          | ExplicitKey<"problem">
          | TableBrand<"problem">,
          {
              attributes: { encode_utf8: false };
              label: [
                  {
                      hint: "Related problem, if one exists";
                      label: "Problem";
                      language: "en";
                      plural: "Problems";
                  },
              ];
              referenceFloats: true;
              referenceTable: "problem";
          },
      >;
      reopen_count: Typed<
          number,
          {
              default: "0";
              label: [
                  {
                      hint: "Number of times Incident state has changed from Resolved or Closed to another state";
                      label: "Reopen count";
                      language: "en";
                      plural: "Reopen counts";
                  },
              ];
          },
      >;
      reopened_by: Typed<
          | string
          | Record<"sys_user">
          | ExplicitKey<"sys_user">
          | TableBrand<"sys_user">,
          {
              attributes: { encode_utf8: false; ignore_filter_on_new: true };
              label: "Last reopened by";
              readOnly: true;
              readOnlyOption: "instance_configured";
              referenceTable: "sys_user";
          },
      >;
      reopened_time: Typed<
          `${number}-${number}-${number} ${number}:${number}:${number}`,
          {
              label: "Last reopened at";
              readOnly: true;
              readOnlyOption: "instance_configured";
          },
      >;
      resolved_at: Typed<
          `${number}-${number}-${number} ${number}:${number}:${number}`,
          { label: "Resolved" },
      >;
      resolved_by: Typed<
          | string
          | Record<"sys_user">
          | ExplicitKey<"sys_user">
          | TableBrand<"sys_user">,
          {
              attributes: { encode_utf8: false; ignore_filter_on_new: true };
              label: "Resolved by";
              referenceFloats: true;
              referenceTable: "sys_user";
          },
      >;
      rfc: Typed<
          | string
          | Record<"change_request">
          | ExplicitKey<"change_request">
          | TableBrand<"change_request">,
          {
              attributes: { encode_utf8: false };
              label: [
                  {
                      hint: "Related change, if one exists";
                      label: "Change Request";
                      language: "en";
                      plural: "Change Requests";
                  },
              ];
              referenceFloats: true;
              referenceTable: "change_request";
          },
      >;
      severity: Typed<
          number,
          { default: "3"; dropdown: "dropdown_without_none"; label: "Severity" },
      >;
      subcategory: Typed<
          string,
          {
              dependent: "category";
              dropdown: "dropdown_with_none";
              label: "Subcategory";
          },
      >;
      sys_id: Typed<
          string,
          {
              label: [{ label: "Sys ID"; language: "en"; plural: "Sys IDs" }];
              primary: true;
          },
      >;
  }

• ReadonlytextIndex: true